Privacy Notice

We collect information you choose to give us and other information that may be automatically collected from your use of our Services, including from your device. We use that information to operate our Services and for various purposes described below.

This Privacy Notice does not apply to information that cannot be identified to any individual, household, or their devices. If you are an individual who has interacted with one of our business customers who uses our Services, please refer to the privacy notice of that entity to learn more about the processing of your personal information.

To provide our Services, we collect data by which you may be personally identified. We may also collect information about the devices and equipment you use to access our Services, including usage data and preferences.

We collect your personal information from a variety of sources, including:

Directly from you when you utilize our Services.

From our business customers when they utilize our Services.

Automatically as you utilize the Services.

From third parties, including analytics providers.

Information Directly from You: If you are an individual visiting our website, the information we collect on or through our website may include information that you provide directly to us through interacting with our site, including your name and your email address.

Information from Our Business Customers: If you are a business customer, we may collect contact information from you, including your name and email address, to set up an account for you, or otherwise permit you to interact with our Platform.

If you are an individual, please note that our business customers may input personal information about you into our Platform. We do not control the data elements our business customers choose to provide through our Platform.

Information We Collect Through Automatic Data Collection Technologies: We may collect data regarding your use of our Platform and other Services through cookies, web beacons, and other automatically collected information. This data may include:

Your IP address

Date and time you access our website

The pages and content you access during your visit

Websites that you link to or from

Emails from us that you open and the links you click within those emails

Information about how you interact with our Platform and other Services, including IP address, operating system, and browser type

We may also use tools to understand your movements, including clicks and mouse movements, across our pages. This information helps us address customer support issues, provide a personalized experience, and improve our Services.

Cookies are small identifiers sent from a web server that are stored on your device for the purpose of identifying your browser or storing information or settings in your browser. Cookies may also be used by third-party analytics providers as described below.

Web beacons or pixel tags connect web pages to web servers and their cookies. We and others may use these and similar technologies on our Platform and other Services, including to provide advertising and to understand how you use our Services.

Other parties may collect personally identifiable information about your online activities over time and across third-party websites when you use our Platform and other Services. We do not respond to web browser do not track signals.

Information We Collect from Third Party Sources: We may collect additional information from third-parties. These third parties may provide us information both in connection with our Services and through tools they use to collect information about you.

We use Microsoft Clarity on our website to collect and analyze data about user interactions, such as mouse movements, clicks, and scrolling behavior. Microsoft may collect personal data from individuals who visit our site, and Microsoft may use this information for their own purposes, including for advertising. For more information, please see Microsoft's privacy policy.

If you are an individual, we may use your personal information that we collect for a variety of purposes, including the following (which includes activity on behalf of our business clients):

To provide our Services to our business customers. Through our Platform, our business may store and process personal information about individuals.

To maintain, analyze, customize, measure, and improve our Services, which includes generating internal reports about the use of our Services.

To send transactional communications, including requests for information, responses to requests for information, and other Service updates.

To provide customer support.

To communicate with you and our customers, including about product updates and offerings that we think they may be interested in.

For account management, finance, dispute resolution, and reporting purposes.

To monitor and enforce our legal terms or similar terms.

For internal business reasons, including internal audits or investigations, company research, and insurance purposes.

To comply with law and satisfy our regulatory compliance obligations.

To detect and prevent fraud and other prohibited, illicit, or illegal activity, and to protect you, others, and ourselves.

For other purposes permitted by law or to which you consent.

Please note that we may combine the information we gather about you in identifiable form, including information from third parties. We may use this information, for example, to improve and personalize our Services and to develop new services.

We are committed to maintaining measures to protect the security of your information. Of course, despite these measures, no network or system is ever entirely secure, and we cannot guarantee the security of networks and systems that we operate or that are operated on our behalf.

We may share your information with third parties as permitted or required by law or as directed or authorized by you. For example, we may share information about you:

With our business customers if your information is collected through our Platform on their behalf. In addition, we permit our business customers to connect and share information with third parties through our Platform.

With vendors and service providers, including our website host and payment processors. Please note that some of these service providers may store your personal information subject to their own privacy policies. For example, we use Stripe and Xero to process invoices and payments. Your personal information may be stored and subject to the privacy policies published by those entities.

With our professional advisors who provide legal, compliance, accounting, banking, or consulting services.

To comply with our legal obligations or to protect the interests, property, or legal rights of you, ourselves, or third parties.

With law enforcement, officials, or other third parties when we are compelled to do so by a subpoena, court order, or similar law enforcement request, or when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our Terms of Service.

With companies or other entities in connection with, or during the negotiation of, any merger, sale of company stock or assets, financing, acquisition, divestiture, or dissolution of all or a portion of our business.

For other legal purposes, such as to enforce our legal terms or to exercise or defend legal claims.

With your direction or consent.

Update Personal Information: If you are a business customer, you may sign in to your account with us to access or correct certain information that you have provided to us.

Marketing Communications: You may receive marketing information from us. You may opt out of receiving marketing emails by following the unsubscribe link in each email or by contacting us at unsubscribe@eyko.io. Please note that even if you opt out, we may still send you transactional emails.

Cookies: You have a number of choices regarding certain cookies. Most web browsers automatically accept cookies, but you may modify your browser's setting to notify you of cookie placement or decline cookies. If you choose not to accept cookies, you may not be able to use certain features of our Services.

If you are in the European Union, we obtain your consent before collecting any personal data through cookies or similar tracking technologies, including data collected by Microsoft Clarity. You have the right to withdraw your consent at any time through our cookie consent banner.

We may update this Privacy Notice from time to time in order to provide clarification or notice of changes to our practices. If we make changes, we will revise the Effective Date at the top of this Privacy Notice. Any changes to this Privacy Notice will be effective once we post the revised Privacy Notice, unless otherwise indicated.

If you have any questions or concerns about this privacy notice or the privacy practices at eyko, please contact us at legal@eyko.io.