eyko by business process
When deliveries run late or returns climb, someone has to stop and find out why. eyko finds the cause, keeps watching the customers, carriers and warehouses that matter, and answers the next question before it hits service or margin.
Fewer surprises in service levels, no manual digging through shipment and returns data.
The four signal areas eyko watches across your Deliver and Return position, live from your Deliver and Return Pulse. Select one to explore.
Know what
PulsesA live Deliver and Return Pulse watches delivery performance, logistics cost, network capacity and returns on a beat, and flags what moved before anyone asks.
Know why
PlaybooksPlaybooks find the root cause of the late deliveries or the rising returns, ranked, with the orders, carriers and products attached. No manual investigation.
Know what next
ConversationsAsk the follow-on question in your own words and get the answer from the same data in seconds, with the service and margin impact of each action.
How it works
Today a questioned number means days of reconciling orders, shipments, carrier invoices and returns. With eyko, the answer to one investigation becomes something that watches itself.
1 · Playbook
Run a Deliver and Return Idea. eyko returns the ranked drivers behind the late deliveries or the returns.
2 · Pin
One click turns the finding into a Pulse, so the same carriers, warehouses and products are tracked on every beat.
3 · Pulse
The Pulse flags the moment on-time delivery dips, freight cost per order rises or a product starts coming back.
4 · Conversation
Which carrier? Which warehouse? What if we move the top lanes? Answered in seconds, from the same data.
A new question starts a new Playbook. The loop keeps operations and finance out of manual investigation.
Four signal areas
Pick an area. Each one shows a Playbook finding, the Pulse it pins to, and the follow-up question teams usually ask next.
Pinned to PulseThis finding is now watched on every beat.
Which orders will miss their promise.
See which orders will miss before the promise is broken. eyko reads inbound, warehouse, and last-mile signals together.
Pinned to PulseThis finding is now watched on every beat.
Where logistics cost leaks, and which customers it eats.
See where logistics cost is really going, and which customers it is eating. eyko reads freight cost against service and margin.
Pinned to PulseThis finding is now watched on every beat.
Whether the network can hold service for less.
Design a network that holds service at lower cost. eyko reads demand, capacity, and transport cost across the network.
Pinned to PulseThis finding is now watched on every beat.
What returns cost, and what is recoverable.
Turn returns from pure cost into recovered value. eyko reads returns, warranty, and reverse flows together.
At-risk deliveries rose again this week. eyko predicts 180 of 5,200 deliveries will miss their promised date, about 0.9M of orders, and 40 of them are for high-value customers.
At-risk deliveries
180Up 35
Order value at risk
0.9MUp 0.2M
High-value orders
40Up 9
Which regions are behind the 90 carrier capacity misses?
Two regions, both served by the same carrier at full capacity. Escalating with that carrier and re-routing the high-value orders in those regions first covers the largest share of the 0.9M.
Cost-to-serve rose in the top decile this month. The top tenth of customers now consumes 34% of the 32M freight spend, and for a handful it exceeds the margin they earn.
Logistics spend
32MUp 1.1M
Top decile share
34%Up 2 pts
Second decile share
17%No change
Which top-decile customers cost more to serve than they earn?
Six, all placing small, frequent orders to remote sites. Moving them to a weekly consolidated delivery brings four of the six back into profit.
Two lanes are still running half full. Transport cost sits at 32M, and consolidating two lanes and re-allocating three regions would cut 3.8M with delivery times held.
Transport cost
32MUp 0.8M
Available saving
3.8MUp 0.3M
Lane consolidation
2.2MUp 0.2M
If we consolidate the two lanes first, do delivery times hold?
Yes. Consolidating the two lanes saves the 2.2M and adds less than half a day on the affected routes, inside every service promise.
Write-offs climbed again this month. Returns now cost 4.2M a year, and 1.5M of it is recoverable through refurbishment, resale and consolidated reverse transport.
Annual return cost
4.2MUp 0.3M
Recoverable
1.5MUp 0.1M
Write-offs
1.8MUp 0.2M
Which written-off returns could we resell?
Mostly unopened and lightly used units from three product lines. Routing them to refurbishment or resale recovers the largest slice of the 1.5M.
Ideas for Delivery risk & service performance
Every Deliver and Return Idea runs as a Playbook, pins to a Pulse and opens a Conversation.
Conversations
Once a Playbook or Pulse shows what moved, the business always wants more. Ask it in plain language and eyko answers from your order, shipment, freight and returns data, showing how it got there.
Why did on-time delivery fall to 88% this month?
Two carriers explain 64% of the late orders. Both missed pickup windows at the same warehouse.
Choose the question you need answered. eyko runs it as a Playbook across delivery, logistics cost, network capacity and returns.
Keep the findings that matter on a beat. Build a Deliver and Return Pulse for the COO or the operations team in minutes.
When a Pulse flags a change, ask why, ask who, ask what if. Every answer shows its working.
No rip and replace. eyko reads order, shipping, warehouse and returns data straight from your ERP and logistics systems, alongside the data platform and BI tools you already use.
SOC 2 compliant. Your data stays in your environment.
FAQ
A Playbook investigates a question and finds the root cause. A Pulse keeps watching what the Playbook found and flags when it moves. A Conversation lets anyone ask a follow-on question about either, in plain language.
Yes. Any Playbook finding can be pinned to a Pulse in one click. The Pulse then tracks the same accounts, products and drivers on every beat and flags you when they move, so you do not have to rerun the investigation.
It is the layer above your logistics and returns reporting that explains which deliveries will miss, where cost-to-serve is leaking, and what returns are really costing. BI shows you last month's on-time rate. eyko reads delivery, logistics cost, network, and returns signals together, finds the drivers, and returns a ranked Why and What Next. The goal is a decision, not just a dashboard.
A TMS or WMS runs the process: it plans shipments, manages the warehouse, and executes the moves. eyko sits alongside them and answers the analytical questions they do not, like which orders will miss this week, which customers cost more to serve than they earn, and how much of your returns cost is recoverable. Many teams run eyko on top of Manhattan, Blue Yonder, or SAP TM and their ERP together.
eyko reads order, fulfillment, freight, carrier, and returns data straight from the ERP and your logistics systems, alongside the data platform and BI tools you already use. There is no separate data project to start. eyko pulls from the systems you run, including SAP, Oracle, NetSuite, JD Edwards, Manhattan Associates, Blue Yonder, SAP Transportation Management, Snowflake, Power BI, and Tableau.
eyko reads inbound shipment status, warehouse release and capacity, and carrier performance by region together, and flags the orders whose promised date is at risk before the promise is broken. It ranks them by value and risk, so the high-value at-risk deliveries surface first, with the driver behind each attached.
Yes. eyko quantifies return cost across restocking, reverse transport, and write-offs, then identifies the recoverable value, returns being written off that could be refurbished or resold, and reverse transport paid twice on avoidable returns. That turns returns from an accepted sunk cost into a measured recovery opportunity.
No. eyko connects to your source systems directly and can also read from a warehouse if you have one. You do not need to build or finish a data platform before you see which deliveries will miss or how much of your returns cost is recoverable.
Deliver and return touches the rest of the business. These processes share the demand, fulfillment, and cash signals.
